This diagnostic program will make sure that the event queue is working properly.

What to Look For

What it Does maintains a record of event details about your store activity. This information is tracked in a queue. On a functioning integration, the queue will have at least 1 record at any time. This diagnostic program confirms that there are events in the queue.

Possible Statuses

  • A passing status means there is at least one item in the queue.
  • A warning status means that no items were found in the queue.
  • During the first hours or day after you've installed, it is normal to have no events in the queue. Events are added based on customer activity. If you are receiving orders and new customers are added to your store, but this test continues to fail, then you may have an integration problem. Contact our support team for assistance.


  • The Enabled test must be passing.