Billing

How can I cancel HubShop.ly?

The service can be canceled by uninstalling the app from your Shopify, BigCommerce or Magento store.  On BigCommerce or Shopify, go to the Apps section of Cart Admin.  Then uninstall the app. This will cancel it. On Magento, there is a cancellation link at the bottom of the Extension Configuration page.  Magento > System > Configuration > HubShop.ly. We can also delete/uninstall the app in our end within our billing module, simply submit a Support Ticket for help with your cancellation.

Can I get a refund?

This is usually handled on a case by case basis, please reach out to Support with the store name and link. You must contact us within TWO days of the initial charge to be eligible.

Why did my monthly payment increase?

There are two different plan tiers, the pricing of each depends on the number of contacts the customer has in their database. We’ve also found that folks with more contacts require more resources to properly support. For more info:  https://www.hubshop.ly/pricing

How much is HubShop.ly?

Under 25,000 contacts: $99.99

25,000 or more contacts: $249.99

Can I extend my trial?

Yes, it will be our pleasure to for up to 30 days.