BigCommerce Frequently Asked Questions

General and Technical

How often does data sync between Bigcommerce and Hubspot?

BigCommerce instantly pushes new/updated data to its API, which is what Hubshop.ly uses to import data into Hubspot. On the other end, Hubspot’s API itself is not as fast. It usually takes 15-20 min for it to update its records after Hubshop.ly makes the call for your BigCommerce store. We recommend setting 20-30 min delays for automated workflow triggers.   

Can Hubshop.ly back-add Bigcommerce orders?

No, orders cannot be back-added.

Can this sync my newsletter subscription box?

BigCommerce does not have this available yet, so we recommend just creating a HubSpot form.

Why do my Bigcommerce Abandoned Carts not match HubShop.ly’s?

Bigcommerce does not currently give us access to their Abandoned Carts the way that Shopify and Magento do. Hubspot only counts an Abandoned Cart that has had an email address associated - BigCommerce captures ALL products that have been added to carts.

Why did Bigcommerce not push data to Hubspot through Hubshop.ly?

It probably was an issue with BigCommerce API. The integration usually re-tries to import the order within 24hours. If you have an issue with with a specific contact record, you may resync the order data through Hubshop.ly Manual Contact Sync.

How do I get the contact information to pull over into Hubspot?

https://support.groovecommerce.com/hubshop-ly-bigcommerce/updating-your-bigcommerce-code-for-stencil

My integration is not syncing correctly.

BigCommerce instantly pushes new/updated data to its API, which is what Hubshop.ly uses to import data into Hubspot. On the other end, Hubspot’s API itself is not as fast. It usually takes 15-20 min for it to update its records after Hubshop.ly makes the call for your BigCommerce store. We recommend setting 20-30 min delays for automated workflow triggers.   

How do I install the tracking codes?

For Stencil framework, follow this guide https://support.groovecommerce.com/hubshop-ly-bigcommerce/updating-your-bigcommerce-code-for-stencil

For Blueprint - use the following guide http://cdn2.hubspot.net/hubfs/188845/HubShoply/Hubshoply_BigcommerceInstallGuide_2016.pdf

I’ve read all the FAQs and I still don’t know the answer to my question:

Email us directly at support@groovecommerce.com or open a Support Ticket by submitting this form http://support.groovecommerce.com/kb-tickets/new